January 12, 2009 Source:
WorkInjury.com, Sacramento Bee
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State Investigating Kaiser's Call Centers for Incompetency
The Sacramento Bee reported in Sunday's edition that the state has launched a formal investigation into whether Kaiser is using unlicensed and unqualified staffers to make medical decisions when screening patients through its call centers.
The probe was begun after a nurse from Kaiser complained that scripts written for personnel answering the phones at the centers were resulting in medical-decision-making that only a physician should be doing.
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